Application Support Technician

Temporary Full-time - 40 hours/week

Effective ASAP to June 30, 2027

Burnaby, one of British Columbia's most ethnically diverse urban school districts, is seeking applications for a qualified Application Support Technician interested in a temporary full- time position until June 30, 2027. The Application Support Technician has responsibility for the installation, support, and upgrade of workstation operating systems and the deployment of software across the network. The Application Support Technician assists with hardware troubleshooting, and works with the Network Support Technicians to research, design, and test new systems; modify existing systems as required as pertains to the management of workstation operating systems and applications deployed across the network.

The ideal candidate will possess the following qualifications:

• Graduation from a recognized two-year IT-related technical program, including or supplemented by recent and relevant certifications, plus a minimum of three-and- a-half (3½) years related experience.
• Demonstrated knowledge and ability to coordinate application delivery coupled with policy structure management, implementation and workstation management via the network.
• Demonstrated ability to control workstation devices and provide support in a large networked environment.
• Demonstrated ability to assist in the design and implementation of network- based workstation management systems and upgrades.
• Extensive knowledge of computer operations, operating systems, and software applications related to work performed.
• Valid B.C. Driver's License (Class 5).

This is a temporary position working 40 hours/week. Hours of work are 08:30-16:30. The hourly rate of pay is $39.32 per hour. The Application Support Technician will be required to work flexible hours including before and after school hours, and weekends. Qualified applicants should apply through Make a Future (makeafuture.ca).

Only those applicants considered for interview will be contacted.

The Burnaby School District values inclusion and embraces diversity as a strength. Our goal is for all individuals to feel a sense of belonging in a safe, supportive and welcoming community. We encourage applications from all qualified individuals, including Indigenous, Black, people of colour, all genders, LGBTQ2+ and persons with disabilities.

This job is classed under User support technicians (NOC 22221) in Canada’s National Occupational Classification (NOC). Here’s how NOC describes the work in general; the posting above has the details for this job.

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

All jobs in this occupationFull NOC profile